Terms and Conditions:

Top Bike Tours Portugal, Unip, Lda, referred to herein as "Top Walking Tours Portugal" with headquarters at Rua do Alferes Malheiro 139, 4000-057 Porto, Portugal and VAT number 510 560 890, is licensed as a tour operator (nº 7/2014) and tourism agency (nº 7008). Reservation and Cancellation Policy:

  1. Contact us to confirm the availability of the Walking tour you intend to participate in.

  2. Signal: After receiving notification from Top Walking Tours Portugal, Pvt. Lda confirming your tour, you must submit a 35% payment signal. Payment can be made via PayPal or by bank transfer.

  3. The remaining 65% of the payment must be made at least 60 days before the start of your Walking tour.

  4. Failure to submit the final payment before the deadline mentioned in paragraph 3 will result in the cancellation of your Walking tour. The signal payment will not be refunded.

  5. Outdoor activities are subject to weather conditions. In the event of the company foreseeing weather conditions as a risk to customer safety, the company reserves the right to change itineraries.

  6. Cancellation Policy for Guided Walking Tours:

    Cancellation requested 60 days before tour start: Except for a cancellation fee of 20% of the total package value, the company will refund the entire amount paid by the customer if the cancellation is notified 60 days before the tour start. Notification must be sent to Top Walking Tours Portugal by email.

    Cancellation requested between 31 to 59 days: 40% of the total amount will be refunded if the company is notified at least 31 days before the tour start (info@topwalkingtoursportugal).

    Cancellation requested 30 days or less before the tour start: All cancellations communicated to Top Walking Tours Portugal, with less than 30 days' notice, are not entitled to any refund. 10.

  7. Cancellation Policy for Self-Guided Walking Tours:

    Cancellation requested 31 days before tour start: Except for a cancellation fee of 15% of the total package value, the company will refund the entire amount paid by the customer if the cancellation is notified 31 days before the tour start. Notification must be sent to Top Walking Tours Portugal by email.

    Cancellation requested 30 days or less before the tour start: All cancellations communicated to Top Walking Tours Portugal, Pvt. Lda, with less than 30 days notice, are entitled to a 30% refund. 13.

  8. Top Walking Tours Portugal is not responsible for refunding any amount paid for services that were not used by you.

     

    Safety: Participants should always follow the guide's instructions and respect their decisions. The guide knows the route and the country better than anyone else, and their priority is the SAFETY of everyone. While our aim is for all participants to have fun, everyone must be aware that their behavior, in particular, cannot compromise the safety and enjoyment of the whole group.

    Insurance: Top Walking Tours Portugal holds insurance in accordance with Portuguese law for this type of activity. All participants in our guided activities are covered by Personal Accident insurance (Policy No. 85.00023213 Mútua dos Pescadores) worth 3,500.00 euros for medical expenses and 20,000.00 euros in case of death or permanent disability insurance, and Liability Policy No. 85.00023213 Mútua dos Pescadores) worth 50,000.00 euros. We recommend that all participants ensure their Travel Insurance has adequate coverage for Cancellation and Refund, Luggage, Medical Expenses and Repatriation, Death, and Permanent Disability.

    Responsibility: Cycling is an adventure and involves some risks. Participating in a Walking tour implies awareness and acceptance of this risk by the participant. By booking a tour with Top Walking Tours Portugal, you accept all conditions described in the terms above. When we accept your booking, we agree to fulfill our obligations to you and other information that you provide. During the tour, clients are responsible for the bicycles they rent. Bicycles cannot be left unattended, and they must be used properly. If the bike is stolen or if any parts become damaged due to misuse, the customer will be responsible for their losses.

    Pictures: Top Walking Tours Portugal reserves the right to use photos taken during activities for promotional purposes and the marketing of our itineraries.